Urgent Help and Support Services

When You Need Help, There Is Always Someone to Call

If you are in immediate danger, call 000.

At IWSS, we understand how hard it can be to reach out for help—especially when you’re facing violence, navigating language barriers, or unsure where to begin. This page provides a list of trusted services across Queensland and Australia that offer immediate, confidential support. These services are here to listen, guide, and help you feel safe again.

Emergency Services

000 – Police, Ambulance, Fire
Call for life-threatening emergencies and immediate danger.

Queensland Police Website
Find information about police services and support.

Police Station Locator
Find your nearest police station.

24/7 Helplines

1800RESPECT – 1800 737 732
National sexual assault, domestic and family violence counselling service (24/7, confidential).

DVConnect Womensline – 1800 811 811
24-hour phone support for women experiencing domestic and family violence.

DVConnect Sexual Assault Helpline – 1800 010 120
Confidential support and crisis counselling for sexual assault (7 days, 7:30am – 11:30pm).

Kids Helpline – 1800 55 1800
Free, 24/7 support for young people aged 5–25. Confidential and available by phone or online.

Elder Abuse Helpline – 1300 651 192
Monday to Friday, 9am – 5pm (voice messages welcome after hours).

Useful Websites

Victims of Crime Queensland
Resources for people affected by crime.

Legal Aid Queensland
Legal advice and representation for eligible individuals.

Refugee and Immigration Legal Service (RAILS)
Legal advice for refugees and people seeking asylum.

Women’s Legal Service QLD
Free legal support for women experiencing domestic violence.

Ask Izzy
Find nearby services for housing, food, counselling, and crisis support.

Additional Resources

Domestic and Family Violence

Understanding the Law: The Domestic and Family Violence Protection Act 2012

Queensland Government Domestic & Family Violence Portal

Sexual Violence

Queensland Government Sexual Assault Portal

Sexual Offences Against Children – Legal Information

Mental Health

Beyond Blue – Support for mental wellbeing and emotional health.

Lifeline – 13 11 14 – 24-hour crisis support and suicide prevention services.

Need Help in Another Language?

Many of these services offer interpreter support. If you need assistance in your language, ask for a telephone interpreter when you call.